Privacy Policy

Privacy Policy

This Privacy Policy explains how Clean Sweep Solutions processes personal data when you use the website, request a quote, or arrange move-in and move-out cleaning services.

Terms of ServiceContact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, prepare quotes, review property condition and scope, confirm appointments and access arrangements, carry out cleaning services, manage payments, maintain records, improve website reliability, and meet legal or accounting obligations. Where condition photos are provided, they are used to support scope review, service planning, and completion handover.

Processing is limited to operational, contractual, and compliance needs.
02 · Sharing

Service Providers

We may share personal data with payment processors, communication providers, website hosting and technical support services, and other operational partners that help us manage inquiries, bookings, and service delivery. These parties are expected to use the data only for the agreed purpose and to apply appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their assigned functions.
03 · Legal basis

Legal Disclosures

We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, or protect the rights, property, or safety of our business, customers, or others.

Disclosure may be required to comply with law or to protect legitimate interests.
Privacy Office

Contact Information

Privacy email
[email protected]
Privacy phone
+596 696 17 40 77
Postal address
2A Rue Vincent Allègre, 97231 Le Robert
Privacy contact

Use the contact details below for privacy questions, requests, or policy-related correspondence.

Contact Page
Data category

Data We Collect

We may collect identification and contact details, property and access information, booking preferences, service scope details, condition photos where provided, payment-related information, and communications sent to us. We may also process limited technical data such as device, browser, and usage information when you visit the website.

The data we collect depends on the inquiry, booking, and service context.
Collection source

How We Collect Data

We receive data when you submit an inquiry, request a quote, arrange access, confirm an appointment, share property details, send messages, or provide photos for scope review. Some technical data is collected automatically through the website and related systems.

Most information is provided directly by the user or by a person arranging the service.
Cookie type

Cookies Used

The website may use essential cookies for core functions, preference cookies to remember selected settings, and limited analytics cookies to understand general site use. Cookies are used to support security, page performance, and a more consistent browsing experience.

We use only standard cookie categories needed for operation and basic analysis.
User control

Cookie Controls

You may block or delete cookies through your browser settings. If the browser is configured to reject certain cookies, some website functions may not operate as intended. Where a cookie notice or preference tool is available, it may be used to manage non-essential cookies.

Cookie choices can be adjusted through browser settings and, where available, site controls.

Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Where processing is based on consent, you may withdraw it for future processing without affecting prior lawful processing.

Your rights may depend on the legal basis for processing and any applicable retention duty.

To exercise a privacy right, provide enough information for us to identify the relevant record and verify the request. We may ask for additional details where needed and will respond within the time allowed by law, subject to lawful exceptions.

Requests are reviewed before action is taken to protect privacy and prevent misuse.

Inquiry records, booking details, and service communications are retained for the period needed to manage the relationship, resolve issues, meet accounting or legal obligations, and maintain business records. When data is no longer required, it is deleted, anonymized, or archived in a limited form where permitted.

We keep data only for as long as needed for the relevant purpose or legal requirement.

The updated version will apply from the date it is posted unless a later effective date is stated. If a change is material, we will take reasonable steps to make it visible on the website or through another suitable notice method.

We may revise this policy when our practices, legal duties, or website features change.
GDPR

GDPR Overview

We act as a controller for personal data processed through the website and service inquiries. Processing is based on applicable legal grounds, which may include performance of a contract, steps taken before entering into a contract, legal obligations, legitimate interests, or consent where required.

Where GDPR applies, this policy explains how personal data is processed for users in the European Economic Area.

EU compliance references
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityEuropean Data Protection Board
This section is intended for individuals whose data is protected by GDPR.
Your data rights matter

GDPR Rights

Where GDPR applies, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where processing relies on consent. You may also raise concerns with the competent supervisory authority if you believe your rights have been affected.

GDPR rights are available subject to the conditions and limits set by law.